Hospitality Service Leader: Guest Experience & SOPs

MONARCH RESTAURANT; Dallas (TX); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Maple Hospitality Group seeks a skilled restaurant manager to lead a dynamic, high-volume operation. You will partner with the management team to drive revenue, control costs, and uphold our standards of service excellence.

You will recruit and train hourly staff, develop in-house training, participate in weekly Manager meetings, and ensure guest satisfaction through attentive service, sanitation, and compliance with health regulations.

Qualifications

• 2+ years of management experience in a high-volume restaurant.
• Strong written and verbal communication skills.
• Polished, professional, energetic floor management approach.
• Proficiency with MS Office and restaurant systems.
• Attention to detail and commitment to quality.
• Ability to move about and lift up to 25 lbs.

Responsabilités

• Collaborate with the management team to create solutions for increased revenue and reduced spending.
• Collaborate with accounting personnel to report expenditures.
• Regularly collaborate on restaurant-specific SOPs.
• Recruit exceptional hourly staff and ensure they’re properly trained to execute duties above expectations and understand the company culture.
• Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention.
• Actively prepare for and participate in weekly Manager meetings.
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service.
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems.
• Communicate effectively and genuinely with guests, staff members and other departments.
• Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment.
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards.
• Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles.
• Other duties as requested

Connaissances

Management experience

High volume restaurant experience

Written communication

Verbal communication

Polished demeanor

MS Office

Systems-driven

Attention to detail

Adaptability

Outils

MS Office Suite

Description du poste

Maple Hospitality Group seeks a skilled restaurant manager to lead a dynamic, high-volume operation. You will partner with the management team to drive revenue, control costs, and uphold our standards of service excellence.

You will recruit and train hourly staff, develop in-house training, participate in weekly Manager meetings, and ensure guest satisfaction through attentive service, sanitation, and compliance with health regulations.