Hospitality Leader: Grow into Restaurant Management

Thrive Restaurant Group; Jacksonville (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

Thrive Restaurant Group in Jacksonville, NC, is seeking a Restaurant Hospitality Supervisor (Hourly) to lead the hospitality team and deliver outstanding guest experiences while supporting a profitable operation.

You will recruit, train, and coach staff, oversee dining room and kitchen operations, ensure food safety and service standards, and develop your leadership skills toward future management.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one year of supervisory experience.
• Ability to make decisions and resolve problems.
• Ability to guide, direct, and motivate staff.
• Ability to plan and prioritize tasks.

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles.
• Provide vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and positive team working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service.
• Ensure cleanliness and sanitation.
• Ensure compliance with health, safety, hygiene, and security standards and policies.
• Monitor and assist with Team Member duties during peak times to expedite service.
• Monitor food and beverage delivery, portion sizes, and garnishing/presentation to standards.
• Investigate and resolve guest complaints regarding food quality or service.
• Report personnel problems to Managers.
• Adhere to state and federal regulations.
• Learn and train about restaurant management and forecasting, scheduling, budgeting, labor management, and inventory.

Skills

Decision making

Staff motivation

Task prioritization

Staff training

Process monitoring

Equipment maintenance

Administrative tasks

Food safety knowledge

Discretion & judgment

Job description

Thrive Restaurant Group in Jacksonville, NC, is seeking a Restaurant Hospitality Supervisor (Hourly) to lead the hospitality team and deliver outstanding guest experiences while supporting a profitable operation.

You will recruit, train, and coach staff, oversee dining room and kitchen operations, ensure food safety and service standards, and develop your leadership skills toward future management.