Hospitality Supervisor: Lead Guest Experience & Team Growth

Thrive Restaurant Group; Leland (NC); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

Thrive Restaurant Group in North Carolina is seeking a Restaurant Hospitality Supervisor to lead our dining room and hospitality team. The hourly role focuses on developing staff, delivering a top guest experience, and driving a profitable operation within a fun, family-oriented environment.

This position offers growth toward restaurant management, with opportunities to learn scheduling, budgeting, and compliance while working evenings and weekends.

Qualifications

• Experience in a casual dining restaurant.
• Minimum one year in a supervisory role.
• Able to make decisions and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Knowledge of food safety and sanitation practices.
• Able to monitor processes, materials, and resources.

Responsabilités

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist Managers with recruiting, leading, training, and developing the hospitality team (trainers, bartenders, servers, hosts).
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and positive team working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service.
• Ensure cleanliness and sanitation.
• Ensure compliance with health, safety, and hygiene standards and policies.
• Ensure compliance with security procedures.
• Monitor and assist with team member duties during peak times to expedite service.
• Monitor food delivery methods, portion sizes, and garnishing to meet standards.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations.
• Report personnel problems to Managers.
• Adhere to state and federal regulations.
• Learn and train about restaurant management through educational opportunities.
• Perform manual service or maintenance tasks as needed.
• Learn administrative and accounting duties including forecasting, scheduling, budgeting, labor management, inventory management, and more.
• Other duties as assigned

Connaissances

Leadership

Staff development

Guest service

Decision making

Problem solving

Team motivation

Execution of standards

Description du poste

Thrive Restaurant Group in North Carolina is seeking a Restaurant Hospitality Supervisor to lead our dining room and hospitality team. The hourly role focuses on developing staff, delivering a top guest experience, and driving a profitable operation within a fun, family-oriented environment.

This position offers growth toward restaurant management, with opportunities to learn scheduling, budgeting, and compliance while working evenings and weekends.