Hospitality Leader: Front-of-House & Guest Experience

Kimpton Hotels & Restaurants; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Kimpton Hotels & Restaurants in Milwaukee seeks an experienced restaurant manager to lead a front-of-house team and craft memorable dining experiences. You will monitor labor, schedule staff, and act as a guest advocate, building relationships that encourage return visits.

The role emphasizes service quality, effective communication, and department coordination to meet financial goals while maintaining high guest satisfaction. A flexible schedule and strong leadership are essential.

Qualifications

• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Interpersonal and organizational skills with problem solving ability.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Greet and welcome all guests, follow up with service complaints graciously, provide guests with information about the restaurant and area.
• Direct daily activities and assignments of food and beverage staff, ensure coverage, develop and communicate departmental strategies and goals.
• Lead service education through effective communication, training and development programs, performance management and evaluation of service standards.
• Foster opportunities for your team to learn, grow, and develop their skills.
• Assist the GM with paperwork, including forms, reports, and schedules.
• Contribute to annual budget planning and monitor costs, payroll, and cost of sales.
• Focus on growing revenues and improving financial performance; evaluate food products and staff performance; develop liquor/wine strategies and procurement.
• Coordinate service area maintenance with floor management and outside services.
• Follow all Health and Safety regulations; conduct regular evaluations through Kimpton Check-In.

Skills

Communication

Guest experience

Interpersonal skills

Organizational skills

Problem solving

Flexibility

Education

Bachelor's Degree

Tools

Microsoft Office

Guest reservation systems

POS systems

Job description

Kimpton Hotels & Restaurants in Milwaukee seeks an experienced restaurant manager to lead a front-of-house team and craft memorable dining experiences. You will monitor labor, schedule staff, and act as a guest advocate, building relationships that encourage return visits.

The role emphasizes service quality, effective communication, and department coordination to meet financial goals while maintaining high guest satisfaction. A flexible schedule and strong leadership are essential.