Boutique Hotel Housekeeping & Guest Experience Attendant

Kimpton Hotels & Restaurants; Milwaukee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kimpton Hotels & Restaurants in Milwaukee is seeking a dedicated Housekeeping Associate to maintain cleanliness and create memorable guest experiences. You will be an advocate for the hotel, building relationships with guests to encourage return visits.

The role requires a customer-service mindset, strong verbal communication, and flexibility to work evenings, weekends, and holidays when needed. Join a culture that celebrates differences and personal contributions.

Qualifications

• 1 year of experience in customer service or similar position.
• Passion for customer service and good verbal communication skills, basic writing skills.

Responsibilities

• Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way.
• Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
• Clean and set-up meeting room functions according to the function sheets.
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
• Deliver housekeeping items to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Quickly respond to guest requests in a friendly manner.
• Return lost items with proper documentation to the Housekeeping Department.

Skills

Customer service

Verbal communication

Writing skills

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Milwaukee is seeking a dedicated Housekeeping Associate to maintain cleanliness and create memorable guest experiences. You will be an advocate for the hotel, building relationships with guests to encourage return visits.

The role requires a customer-service mindset, strong verbal communication, and flexibility to work evenings, weekends, and holidays when needed. Join a culture that celebrates differences and personal contributions.