Hospitality Leader: Assistant GM & Guest Experience

Au Hospitality; Opelika (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Au Hospitality in Opelika, AL seeks an Assistant General Manager to lead hotel operations and drive guest satisfaction. You will manage department heads, oversee budgets, and implement sales strategies to boost revenue while maintaining service excellence.

The role requires strong leadership, customer service experience, and a 2-year hotel management degree. Weekend shifts and holiday coverage are expected as part of an active hotel team.

Qualifications

• 2-year degree in hotel management or related field.
• Excellent computer skills.
• Customer service background.

Responsibilities

• Hold regular briefings with all department heads to align goals.
• Ensure compliance with hotel controls, SOPs, policies, and service standards.
• Oversee capital projects, customer service, and property refurbishment.
• Handle guest complaints and supervise service recovery processes.
• Prepare and achieve hotel Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage profitability while exceeding revenue and guest satisfaction targets.
• Monitor daily reports and adjust operations as needed.
• Ensure accurate monthly financial outlooks for all departments.
• Maximize room yield and revenue through strategic sales programs.
• Provide strong leadership to hotel team members.
• Respond to audits and drive continual operational improvements.

Skills

Hotel operations

Customer service

Leadership

Budgeting

Sales & cross-selling

Education

2-year degree in hotel management

Tools

MS Office

Job description

Au Hospitality in Opelika, AL seeks an Assistant General Manager to lead hotel operations and drive guest satisfaction. You will manage department heads, oversee budgets, and implement sales strategies to boost revenue while maintaining service excellence.

The role requires strong leadership, customer service experience, and a 2-year hotel management degree. Weekend shifts and holiday coverage are expected as part of an active hotel team.