Asst General Manager- Hampton- Opelika, AL

Au Hospitality; Opelika (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Au Hospitality in Opelika, AL seeks an Assistant General Manager to lead hotel operations and drive guest satisfaction. You will manage department heads, oversee budgets, and implement sales strategies to boost revenue while maintaining service excellence.

The role requires strong leadership, customer service experience, and a 2-year hotel management degree. Weekend shifts and holiday coverage are expected as part of an active hotel team.

Qualifications

• 2-year degree in hotel management or related field.
• Excellent computer skills.
• Customer service background.

Responsibilities

• Hold regular briefings with all department heads to align goals.
• Ensure compliance with hotel controls, SOPs, policies, and service standards.
• Oversee capital projects, customer service, and property refurbishment.
• Handle guest complaints and supervise service recovery processes.
• Prepare and achieve hotel Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage profitability while exceeding revenue and guest satisfaction targets.
• Monitor daily reports and adjust operations as needed.
• Ensure accurate monthly financial outlooks for all departments.
• Maximize room yield and revenue through strategic sales programs.
• Provide strong leadership to hotel team members.
• Respond to audits and drive continual operational improvements.

Skills

Hotel operations

Customer service

Leadership

Budgeting

Sales & cross-selling

Education

2-year degree in hotel management

Tools

MS Office

Job description

Job Details: Job Location: Opelika, AL 36804, Position Type: Full Time, Are you a hospitality leader who thrives on solving problems, motivating teams, and creating outstanding guest experiences?

We are looking for a dynamic Assistant General Manager to join our growing work family! If you’re ready to lead with energy, drive results, and elevate the guest experience, this is the role for you.

JOB RESPONSIBILITIES

• Holding regular briefings and meetings with all department heads.
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Overseeing capital projects, customer service, and property refurbishment.
• Handling guest complaints and supervising service recovery processes.
• Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Managing hotel profitability while exceeding revenue and guest satisfaction targets.
• Making decisions in the best interest of the hotel and management team.
• Monitoring daily business reports and adjusting operations as needed.
• Ensuring accurate monthly financial outlooks for all departments.
• Maximizing room yield and hotel revenue through innovative sales strategies and management programs.
• Overseeing and supporting all hotel departments.
• Providing strong leadership to hotel team members.
• Responding to audits to ensure continual operational improvement.
• Assisting in sales and developing strong sales prospects.
• Safeguarding operational quality during internal and external audits.
• Complying with legal, OSHA, fire safety, and other regulatory requirements.
• Performing deep-cleaning tasks and special projects, as needed.
• Assisting with guest room cleaning when necessary.
• Completing all brand-specific training within the required timeframe.
• Achieving and exceeding guest satisfaction scores.
• Maintaining confidentiality of financial, guest, and employee information.
• Performing other duties as assigned. This job description may change at any time without notice.

SCHEDULING EXPECTATIONS

The Assistant General Manager will work a variety of front desk shifts, including night audit. Weekend and occasional holiday work is required, with additional duties assigned as needed by the General Manager.

REQUIRED EDUCATION & EXPERIENCE

• 2-year degree in hotel management or related field, or equivalent hotel experience
• Excellent computer skills
• Customer service background

WORK AUTHORIZATION

Must be legally authorized to work in the United States.

WHAT WE OFFER

• Competitive pay
• Paid time off
• Holiday pay
• A supportive team that mentors, challenges, and encourages you throughout your career

We are an Equal Opportunity Employer and participate in the E-Verify Program. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.