Assistant General Manager — Lead Guest Experience & Operations

Hampton Inn and Suites- Opelika, AL; Opelika (AL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Job summary

Hampton Inn and Suites- Opelika, AL is seeking an Assistant General Manager to lead hotel operations, motivate teams, and elevate guest experiences. You will supervise department heads, enforce SOPs, and focus on maintaining high service standards while driving revenue and profitability.

The role requires a 2-year hotel management degree or equivalent experience, strong leadership, and superb customer service. On-site work with occasional extended hours, audits, and performance reviews.

Qualifications

• 2-year degree in hotel management or related field, or equivalent hotel experience.
• Strong customer service background.
• Excellent computer skills.

Responsibilities

• Hold regular briefings and meetings with all department heads.
• Ensure SOPs, policies, procedures, and service standards are followed.
• Oversee capital projects, customer service, and property refurbishment.
• Prepare, present, and achieve the hotel’s operating budget and marketing plan.

Skills

Leadership

Budget management

Operations leadership

Customer service

Team development

Education

2-year degree in hotel management

Job description

Hampton Inn and Suites- Opelika, AL is seeking an Assistant General Manager to lead hotel operations, motivate teams, and elevate guest experiences. You will supervise department heads, enforce SOPs, and focus on maintaining high service standards while driving revenue and profitability.

The role requires a 2-year hotel management degree or equivalent experience, strong leadership, and superb customer service. On-site work with occasional extended hours, audits, and performance reviews.