IT Support Analyst

White Lodging; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

White Lodging is seeking an IT Support Analyst to maintain and support computing and network issues for guests and staff. The role includes coaching users on systems, preparing documentation, and assisting both internal and external guests.

Responsibilities include PC setup, troubleshooting, preventive maintenance, software patching, and coordinating with vendors for critical systems. Experience in hospitality tech is preferred and MS Office, AD, and network environments are part of daily tasks.

Qualifications

• Associate degree, preferably in STEM or related field, or 2–3 years of relevant work experience.
• A+ Certification is preferred.
• Ability to explain technology clearly to guests and staff, both verbally and in writing.
• Strong attention to detail, organization, and follow-through.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting hardware and software problems.
• Performing preventive maintenance on technology assets.
• Installing software patches and ensuring connectivity for LAN/WAN.
• Handling hotel technology projects including low voltage cabling and basic mounting.
• Coordinating with vendors to administer critical systems (PMS, POS, PBX, FTG).
• Managing server backups.
• Setting up and maintaining printers and peripheral devices.

Skills

Troubleshooting

Customer service

Documentation

Coaching users

Analytical skills

Education

Associate degree or 2–3 years experience

Tools

MS Office

Active Directory

Networking environment

Job description

Description

Summary: Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization's technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG...) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

Other information

Skills

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.