Cluster IT Support Analyst

White Lodging; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

White Lodging is seeking an IT Support Analyst for the Milwaukee Hotel Collection to maintain and support computing and network services for guests and staff. The role emphasizes coaching users, documenting procedures, and assisting with both internal and external requests.

You will work under the Area IT Manager across the Milwaukee Marriott Downtown, Westin Milwaukee Downtown, and SpringHill Suites Milwaukee Downtown, handling a range of hardware and software tasks and collaborating with

Qualifications

• Associate degree or 2–3 years IT support experience.
• A+ Certification.
• Strong communication skills.
• Detail-oriented with follow-through.
• Experience in hospitality technology is preferred.
• Knowledge of MS Office, Active Directory, and networking environments.

Responsibilities

• Install, configure and upgrade PCs, laptops, and related equipment.
• Diagnose and troubleshoot hardware and software issues.
• Perform preventive maintenance on IT systems.
• Patch software and ensure LAN/WAN connectivity for devices.
• Assist with low voltage cabling and basic mounting for hotel tech projects.
• Manage and repair critical systems (PMS, POS, PBX, FTG) with vendors.
• Perform server backups and restoration tasks.
• Set up and maintain locally connected and network printers.
• Connect peripheral equipment as needed.

Skills

Communication

Attention to detail

Analytical skills

Hospitality tech experience

Education

Associate degree (STEM preferred)

A+ Certification

Tools

Active Directory

MS Office

Networking

Job description

Description

Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests.

Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests. The Milwaukee Hotel Collection consists of the Milwaukee Marriott Downtown, the Westin Milwaukee Downtown, and the SpringHill Suites Milwaukee Downtown.

What You’ll Do:

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

What You’ll Bring:

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.