Resort IT Technician: Systems & Network Support

Great Wolf; Gurnee (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Annual bonuses

Job summary

Great Wolf Lodge in Gurnee, IL is seeking an IT Technician to provide technical support for lodge systems. You will work under the IT Manager, installing and maintaining workstations, printers, servers, and network connectivity across the resort.

The role requires familiarity with O365, network technologies, and hardware, plus the ability to train staff and enforce IT policies. A strong customer-service mindset and ability to work in a fast-paced hospitality environment are essential.

Qualifications

• Associates degree in IT or related field or equivalent experience.
• Experience with O365, Microsoft Office, TCP/IP, SMTP, Ethernet networks, and desktop/mobile hardware.
• Proficiency in Microsoft Office Suite and basic IT security concepts.

Responsibilities

• Coordinate IT support for PMS and POS systems across the resort.
• Monitor and administer the network, servers, workstations, and backups.
• Maintain inventories and organize equipment in a safe, clean workspace.
• Collaborate with the IT team and train staff on systems use.

Skills

O365 & Microsoft Office

Network technologies

Desktop & mobile OS

Audio/Visual support

Education

Associates degree in IT or related field

Tools

SCCM administration

Cisco

Server virtualization

Job description

Great Wolf Lodge in Gurnee, IL is seeking an IT Technician to provide technical support for lodge systems. You will work under the IT Manager, installing and maintaining workstations, printers, servers, and network connectivity across the resort.

The role requires familiarity with O365, network technologies, and hardware, plus the ability to train staff and enforce IT policies. A strong customer-service mindset and ability to work in a fast-paced hospitality environment are essential.