Hotel IT Supervisor - Elevate Guest Tech & Team Support

The Crescent Hotels Group; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology needs across the hotel. The role involves troubleshooting hardware and software, maintaining devices, and coordinating with vendors to ensure reliable systems for guests and staff.

The ideal candidate has experience in IT support, networking, and cybersecurity best practices within a hotel environment. Hilton familiarity is a plus, and weekend or after-hours support may be required.

Qualifications

• Experience providing IT support in a hospitality environment.
• Familiarity with hotel technology platforms and standards is a plus.

Responsibilities

• Provide day-to-day technical support to hotel team members and troubleshoot hardware and software issues.
• Maintain computers and technology equipment and assist with network connectivity.
• Coordinate with vendors and corporate IT resources for additional support.
• Support key hotel technology systems such as PMS, POS, guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment.
• Assist with system access, user accounts, inventory, installations, upgrades, and cybersecurity best practices.
• Prioritize technology issues based on business and guest impact and respond promptly.
• Communicate effectively with non-technical users.
• Occasional after-hours or weekend support may be required.

Skills

IT support

Networking

Troubleshooting

Communication

Problem solving

Attention to detail

Job description

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology needs across the hotel. The role involves troubleshooting hardware and software, maintaining devices, and coordinating with vendors to ensure reliable systems for guests and staff.

The ideal candidate has experience in IT support, networking, and cybersecurity best practices within a hotel environment. Hilton familiarity is a plus, and weekend or after-hours support may be required.