IT Supervisor

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking an IT Supervisor in Austin, Texas. The role involves daily support for all IT system requests and maintenance of network infrastructure while responding to guest inquiries.

The ideal candidate should have at least 1 year of IT-related experience and strong leadership skills. The position requires excellent communication and a flexible approach to meet the demands of a 24-hour operation.

Qualifications

• Minimum of 1 year of IT-related work experience.
• Advanced knowledge of information systems operations.
• Strong engagement with guests and team members.

Responsibilities

• Provide daily support for all IT systems requests and tickets.
• Maintain network infrastructure effectively.
• Respond promptly to guests’ inquiries.

Skills

IT system support

Network maintenance

Leadership skills

Communication

Education

Post-secondary diploma or degree

Hospitality experience

Job description

We are currently seeking an IT Supervisor to provide daily support for all IT system requests and tickets, maintain network infrastructure, and respond to guest inquiries across the hotel.

Responsibilities

• Daily support of all IT systems requests/tickets across internal platforms and network maintenance.
• Respond promptly to guests’ inquiries and questions.
• Operate within a 24‑hour operation and collaborate with hotel teams.

Qualifications

• Minimum of 1 year of IT‑related work experience.
• Post‑secondary diploma, degree, or prior hospitality experience is a plus.
• Advanced knowledge of information systems operations and strong leadership skills.
• Proven track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication skills.
• Flexible and willing to meet the demands of a 24‑hour operation.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture and are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.