Hospitality IT Manager: Independent Tech Lead & Support

Aimbridge Hospitality; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Daily Pay

Medical

Dental

Vision

Disability Insurance

Life/AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality is seeking an IT Manager to lead help desk support for on-property teams and to research and implement strategic technology solutions. This is a one-person department with independent execution and collaboration with the property leadership team.

The ideal candidate will manage IT initiatives, ensure PCI compliance, coordinate with vendors, and be able to adapt to long hours including weekends and holidays when required.

Qualifications

• Associates degree or equivalent experience with A , Network , and Microsoft certifications preferred.
• 3-5 years progressive experience in the IT industry, supporting end users in a Windows domain environment.
• 2-3 years of supervision experience.
• Experience in supporting multi-branch locations.
• Knowledge of hospitality industry is a plus.
• Active Directory and Exchange knowledge including Windows authentication to AD.
• Printer/peripheral troubleshooting skills.
• Networking with TCP/IP, DNS and DHCP.
• Experience with wireless peripherals/devices, mobile devices.
• Ability to manage technical events from open to closure.

Responsibilities

• Providing support for computer and mobile end-users in a Windows Active Directory domain.
• Use and management of IT ticketing system to prioritize and track issues.
• Educate end-users to raise overall technology acumen and reduce help desk dependency.
• Coordinate with departments to ensure technology resources for on-property events.
• Research new technologies and, with leadership, design and implement cost-effective solutions.
• Coordinate third-party vendors and internal IT teams to meet property IT needs.
• Align IT operations with business needs and adjust priorities as directed.
• May require travel to support other hotels or acquisitions/divestitures.
• Perform tasks such as racking/storing equipment and provisioning new accounts.

Skills

Active Directory

Exchange

Windows

Networking

Mobile devices

Supervision

Communication

Education

Associates degree or equivalent

Tools

Ticketing system

PCI compliance

Job description

Aimbridge Hospitality is seeking an IT Manager to lead help desk support for on-property teams and to research and implement strategic technology solutions. This is a one-person department with independent execution and collaboration with the property leadership team.

The ideal candidate will manage IT initiatives, ensure PCI compliance, coordinate with vendors, and be able to adapt to long hours including weekends and holidays when required.