IT Technician

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA is seeking an IT Technician to install, configure, operate, and maintain the resort’s hardware, software, and related IT infrastructure. You will ensure PCI/compliance and support hotel systems, networks, and telecom.

The role requires upgrading and troubleshooting IT equipment, identity with corporate policies, and on-call coverage including nights or weekends as needed. Prior hospitality IT experience is preferred.

Qualifications

• Bachelor's Degree in Computer Science or equivalent IT experience.
• Preferred experience in hospitality IT environments.
• Knowledge of hardware troubleshooting, software installations, telephony, and voicemail systems.
• Strong communication and organizational skills; ability to work weekends/on-call.

Responsibilities

• Provide technical support for all hotel computer systems and IT equipment.
• Install hardware/software updates and ensure PCI/compliance with policies.
• Troubleshoot network/system problems and coordinate with vendors as needed.
• Assist with company-issued phones and telecom provisioning; handle on-site moves.
• Perform daily system monitoring, backups, and security checks.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Education

Bachelor's Degree in Computer Science

3+ years IT experience

Tools

Opera PMS

Micros POS

Networking

Microsoft O365

Job description

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Overview

The IT Technician role will be responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success.

Responsibilities

• Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.


• Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards


• Remains abreast of changes in user, system software, and hardware requirements.


• Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve.


• Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy.


• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.


• Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and elevate issues as needed.


• Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.


• Reviewing system and application logs and verifying completion of scheduled jobs such as backups.


• Perform regular security monitoring to identify any possible intrusions.


• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.


• Perform regular file archival and purge as necessary.


• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.


• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.


• Configure / add new services as necessary.


• Maintain operational, configuration, or other procedures.


• Perform periodic performance reporting to support capacity planning.


• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.


• Configure CPU, memory, and disk partitions as required

Qualifications

• Previous hospitality, healthcare, or retail experience is preferred


• Bachelor's Degree in Computer Science OR minimum of 3 years of relevant IT experience


• Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365


• Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation


• Good verbal/written communication skills


• Attention to detail and excellent organizational skills


• This role may require coverage on one or both weekend days based on business needs, with corresponding days off scheduled during the workweek.


• Responsibilities will require being on call and, at times, working off-hours due to critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.