Hospitality IT Technician: Mac/PC Support & On-Call

Vintage Hotels Inc.; California (MO); On-site; USD 38,000 - 40,000; Full time

Job summary

Lais Hotel Properties Limited seeks an IT Technician to support hospitality operations across multiple properties. The role focuses on hardware/software troubleshooting for Mac and PC, network and printer issues, and providing end-user support in a fast-paced environment.

The successful candidate will deploy PCs, assist with on-boarding/off-boarding, manage the server room, and help maintain security/compliance. Hospitality experience is a plus.

Qualifications

• Post-Secondary Degree (or equivalent) in IT or related discipline preferred.
• 1+ year of IT-related experience.
• Working knowledge of desktop and laptop hardware, networking, and PC software troubleshooting.
• Experience with printers, copiers and scanners.

Responsibilities

• Respond to service desk escalations and service requests.
• Provide hardware and software support for Mac and PC users.
• Troubleshoot Windows 10/11 and Microsoft Office.
• Image and deploy PCs to company/client standards.
• Maintain the server room and conduct security/compliance checks.
• Provide A/V setup for meetings and assist with on-boarding/off-boarding.
• Document processes and train users on systems.

Skills

Mac & PC hardware troubleshooting

Networking fundamentals

Windows 10/11 troubleshooting

Printer/copier/scanner troubleshooting

Customer service & communication

On-boarding/off-boarding

Inventory management

A/V setup for meetings

Education

Post-Secondary Degree in IT or related discipline

Tools

Mitel Telephony Suite

Job description

Lais Hotel Properties Limited seeks an IT Technician to support hospitality operations across multiple properties. The role focuses on hardware/software troubleshooting for Mac and PC, network and printer issues, and providing end-user support in a fast-paced environment.

The successful candidate will deploy PCs, assist with on-boarding/off-boarding, manage the server room, and help maintain security/compliance. Hospitality experience is a plus.