Hospitality IT Ops Lead - Guest Tech & 24/7 Support

1 Hotel Brooklyn Bridge, L.L.C.; New York (NY); On-site; USD 68,000 - 92,000; Full time

Job summary

1 Hotel Brooklyn Bridge, L.L.C. in New York, NY seeks an Assistant Information Technology Manager to oversee daily IT support for internal platforms and guest services in a vibrant 24‑hour hospitality environment.

You will lead IT operations, manage network infrastructure, coordinate with hotel teams, and ensure reliable technology experiences for guests and staff, with a focus on swift issue resolution and proactive service.

Qualifications

• 3–5 years of IT experience in hospitality or fast-paced environment.
• Post-secondary diploma or degree; hospitality experience is a plus.
• Advanced knowledge of information systems operations, including network/infrastructure management.
• Strong leadership skills with guest and team member engagement.
• Excellent verbal and written communication.
• Ability to manage IT-related financial performance.

Responsibilities

• Provide daily IT support for IT system requests and tickets across the hotel’s internal platforms.
• Maintain network infrastructure and troubleshoot hardware and software issues.
• Respond promptly to guest and team member inquiries, delivering high‑quality technical assistance.
• Collaborate with other IT and operational teams to ensure systems and services run smoothly.
• Support a 24‑hour service environment with flexibility and willingness to adapt to changing demands.

Skills

IT support

Network infrastructure

Leadership

Communication

Financial management

Education

Post-secondary diploma or degree

Job description

1 Hotel Brooklyn Bridge, L.L.C. in New York, NY seeks an Assistant Information Technology Manager to oversee daily IT support for internal platforms and guest services in a vibrant 24‑hour hospitality environment.

You will lead IT operations, manage network infrastructure, coordinate with hotel teams, and ensure reliable technology experiences for guests and staff, with a focus on swift issue resolution and proactive service.