Hospitality Intern: Front Desk & Guest Experience

Destination GN; Lake Geneva, Northern (WI, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary housing

Seasonal benefits

Job summary

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season. You will train with our Front Desk/Call Center team, developing communication and leadership skills while assisting with guest services at a premier resort.

Ideal candidates are enrolled in a four-year college, with a focus on hospitality or related field, and are available for five to six months through September.

Qualifications

• Currently enrolled as a sophomore, junior, or senior in a four-year college program.
• Hospitality, resort, or restaurant management focus preferred.
• Strong organizational, leadership and communication skills.

Responsibilities

• Process guest check-ins, check-outs, room assignments and special requests.
• Develop customer service skills in-person and by phone.
• Anticipate and respond to guest needs.
• Support sales goals with Front Desk/Call Center teams.
• Handle real-time online reservations while talking with customers.
• Run daily reports using tee time and reservation software.
• Cultivate guest recovery to meet expectations graciously.
• Follow opening/closing protocols and service standards.
• Participate in weekly team meetings.

Skills

Organizational skills

Leadership

Communication

Education

College student (sophomore–senior)

Job description

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season. You will train with our Front Desk/Call Center team, developing communication and leadership skills while assisting with guest services at a premier resort.

Ideal candidates are enrolled in a four-year college, with a focus on hospitality or related field, and are available for five to six months through September.