Hospitality Intern: Front Desk & Guest Experience

Destination GN

Lake Geneva, Northern (WI, KY)

Hybrid

USD 17,000 - 25,000

Full time

14 days+
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Benefits offered by this job

Complimentary housing
Seasonal benefits

Job summary

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season. You will train with our Front Desk/Call Center team, developing communication and leadership skills while assisting with guest services at a premier resort.

Ideal candidates are enrolled in a four-year college, with a focus on hospitality or related field, and are available for five to six months through September.

Qualifications

  • Currently enrolled as a sophomore, junior, or senior in a four-year college program.
  • Hospitality, resort, or restaurant management focus preferred.
  • Strong organizational, leadership and communication skills.

Responsibilities

  • Process guest check-ins, check-outs, room assignments and special requests.
  • Develop customer service skills in-person and by phone.
  • Anticipate and respond to guest needs.
  • Support sales goals with Front Desk/Call Center teams.
  • Handle real-time online reservations while talking with customers.
  • Run daily reports using tee time and reservation software.
  • Cultivate guest recovery to meet expectations graciously.
  • Follow opening/closing protocols and service standards.
  • Participate in weekly team meetings.

Skills

Organizational skills
Leadership
Communication

Education

College student (sophomore–senior)

Job description

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season. You will train with our Front Desk/Call Center team, developing communication and leadership skills while assisting with guest services at a premier resort.

Ideal candidates are enrolled in a four-year college, with a focus on hospitality or related field, and are available for five to six months through September.

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