Hospitality Call Center & Front Desk Supervisor

The Ridge Hotel Lake Geneva; Lake Geneva (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee golf discounts

401k retirement plan

Job summary

Destination Geneva National is seeking a Call Center/Front Desk Supervisor in Lake Geneva, Wisconsin to lead the call center/guest relations team and work closely with the Front Desk Manager and Director of Operations.

You will coach agents and hospitality interns, ensuring responsive, courteous service and optimal room reservations performance while maintaining standards across the resort.

Qualifications

• High School or equivalent required.
• Bachelor’s Degree in Hospitality preferred.
• Three to four years’ experience in hospitality Front Office/Reservations.
• At least two years’ supervisory experience preferred.

Responsibilities

• Oversee room reservations and staff performance.
• Train staff on PMS systems, opening/closing procedures, and guest service standards.
• Support Reservations staff with guest concerns/complaints and resolve them per policy.
• Communicate workflow and priorities to the Revenue Manager and other departments.
• Identify operational issues and suggest improvements to enhance the guest experience.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma

Bachelor’s Degree in Hospitality

Tools

Visual One

EZLinks

Kipsu

OpenTable

Job description

Destination Geneva National is seeking a Call Center/Front Desk Supervisor in Lake Geneva, Wisconsin to lead the call center/guest relations team and work closely with the Front Desk Manager and Director of Operations.

You will coach agents and hospitality interns, ensuring responsive, courteous service and optimal room reservations performance while maintaining standards across the resort.