Hospitality Front Desk Intern - Lake Geneva

The Ridge Hotel Lake Geneva; Lake Geneva (WI); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Pay with Dayforce Wallet

Complimentary housing

Golf discounts

Dining facility discounts

Pro Shop discounts

Team-oriented environment

Job summary

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season to join a fast-paced Front Desk/Call Center team and develop on-the-job skills in guest service, leadership, and problem-solving while enjoying a summer at a premier resort town.

Ideal candidates are enrolled in a four-year college program and available for five-to-six months through September.

Qualifications

• Currently enrolled as a sophomore, junior, or senior in a four-year college program.
• Emphasis of study preferred to be hospitality, resort, or restaurant management.
• Strong organizational, leadership and communication skills.
• Capable of a minimum 10-week commitment.

Responsibilities

• Learn to process guest check-ins, check-outs, room assignments and special requests.
• Develop refined customer service skills, both in-person and by phone.
• Acquire the ability to anticipate and respond to guest needs.
• Work with the Call Center/Front Desk team to establish and meet sales goals.
• Multi-task by speaking with customers while making online reservations in real time.
• Run and check daily reports using tee time and reservation software.
• Develop guest recovery skills to meet customer expectations graciously.
• Uphold opening and closing protocols and service standards.
• Participate in and contribute to weekly team meetings.

Job description

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season to join a fast-paced Front Desk/Call Center team and develop on-the-job skills in guest service, leadership, and problem-solving while enjoying a summer at a premier resort town.

Ideal candidates are enrolled in a four-year college program and available for five-to-six months through September.