Guest Experience Supervisor - Call Center & Front Desk

Destination Geneva National; Lake Geneva (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid time-off

Employee discounts on golf and dining

Job summary

Destination Geneva National is seeking a Call Center/Front Desk Supervisor in Lake Geneva, WI. You will coach and motivate a team of agents and interns, while partnering with Front Desk leadership to hire, train, and ensure top-tier guest service.

You will monitor performance, manage scheduling, and help resolve guest concerns with a focus on efficiency and courteous service. Hospitality experience and strong customer service are essential.

Qualifications

• High School or equivalent required; Bachelor’s Degree in Hospitality preferred.
• Three to four years’ hospitality Front Office/Reservations experience; at least two years supervisory experience preferred.
• Familiarity with Visual One, EZLinks, Kipsu, and OpenTable a plus.

Responsibilities

• Oversee call center and front desk operations ensuring guest satisfaction.
• Hire, train, and coach staff to meet service standards and policies.
• Monitor performance, provide coaching, and ensure coverage and scheduling as needed.
• Assist Reservations staff with guest concerns and uphold company best practices.

Skills

Customer service

Coaching

People management

Supervisory ability

Education

High School or equivalent

Hospitality degree preferred

Tools

Visual One

EZLinks

Kipsu

OpenTable

Job description

Destination Geneva National is seeking a Call Center/Front Desk Supervisor in Lake Geneva, WI. You will coach and motivate a team of agents and interns, while partnering with Front Desk leadership to hire, train, and ensure top-tier guest service.

You will monitor performance, manage scheduling, and help resolve guest concerns with a focus on efficiency and courteous service. Hospitality experience and strong customer service are essential.