Hospitality Intern

The Ridge Hotel Lake Geneva; Lake Geneva (WI); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Pay with Dayforce Wallet

Complimentary housing

Golf discounts

Dining facility discounts

Pro Shop discounts

Team-oriented environment

Job summary

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season to join a fast-paced Front Desk/Call Center team and develop on-the-job skills in guest service, leadership, and problem-solving while enjoying a summer at a premier resort town.

Ideal candidates are enrolled in a four-year college program and available for five-to-six months through September.

Qualifications

• Currently enrolled as a sophomore, junior, or senior in a four-year college program.
• Emphasis of study preferred to be hospitality, resort, or restaurant management.
• Strong organizational, leadership and communication skills.
• Capable of a minimum 10-week commitment.

Responsibilities

• Learn to process guest check-ins, check-outs, room assignments and special requests.
• Develop refined customer service skills, both in-person and by phone.
• Acquire the ability to anticipate and respond to guest needs.
• Work with the Call Center/Front Desk team to establish and meet sales goals.
• Multi-task by speaking with customers while making online reservations in real time.
• Run and check daily reports using tee time and reservation software.
• Develop guest recovery skills to meet customer expectations graciously.
• Uphold opening and closing protocols and service standards.
• Participate in and contribute to weekly team meetings.

Job description

for 2027 Season Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train under our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while spending your summer in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town.

Ideal candidates are available for five-to-six months through September. Complimentary housing is available on a first-come, first-served basis with preference given to those with a five-month or more commitment.

Job Duties

As a Hospitality Intern, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort while executing the following job duties:

• Learn to process guest check-ins, check-outs, room assignments and special requests.
• Develop refined customer service skills, both in-person on by phone.
• Acquire the ability to anticipate and respond to guest needs.
• Work with the Call Center/Front Desk team to establish and meet sales goals.
• Multi-task by speaking with customers while making online reservations in real time.
• Run and check daily reports using tee time and reservation software.
• Develop guest recovery skills to meet customer expectations graciously.
• Uphold opening and closing protocols and service standards.
• Participate in and contribute to weekly team meetings.

for 2027 Season Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train under our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while spending your summer in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town. Ideal candidates are available for five-to-six months through September. Complimentary housing is available on a first-come, first-served basis with preference given to those with a five-month or more commitment.

Job Duties

As a Hospitality Intern, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort while executing the following job duties:

• Learn to process guest check-ins, check-outs, room assignments and special requests.
• Develop refined customer service skills, both in-person on by phone.
• Acquire the ability to anticipate and respond to guest needs.
• Work with the Call Center/Front Desk team to establish and meet sales goals.
• Multi-task by speaking with customers while making online reservations in real time.
• Run and check daily reports using tee time and reservation software.
• Develop guest recovery skills to meet customer expectations graciously.
• Uphold opening and closing protocols and service standards.
• Participate in and contribute to weekly team meetings.

Requirements

• Currently enrolled as a sophomore, junior, or senior in a four-year college program
• Emphasis of study preferred to be focused on hospitality, resort, or restaurant management
• Strong organizational, leadership and communication skills
• Capable of a minimum 10-week commitment

Benefits

• Competitive salary and performance-based incentives.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

About Destination Geneva National

Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.

NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate. Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.