Hospitality Intern

Destination GN; Lake Geneva, Northern (WI, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary housing

Seasonal benefits

Job summary

Destination Geneva National in Lake Geneva, Wisconsin, is offering a Hospitality Intern position for the 2027 season. You will train with our Front Desk/Call Center team, developing communication and leadership skills while assisting with guest services at a premier resort.

Ideal candidates are enrolled in a four-year college, with a focus on hospitality or related field, and are available for five to six months through September.

Qualifications

• Currently enrolled as a sophomore, junior, or senior in a four-year college program.
• Hospitality, resort, or restaurant management focus preferred.
• Strong organizational, leadership and communication skills.

Responsibilities

• Process guest check-ins, check-outs, room assignments and special requests.
• Develop customer service skills in-person and by phone.
• Anticipate and respond to guest needs.
• Support sales goals with Front Desk/Call Center teams.
• Handle real-time online reservations while talking with customers.
• Run daily reports using tee time and reservation software.
• Cultivate guest recovery to meet expectations graciously.
• Follow opening/closing protocols and service standards.
• Participate in weekly team meetings.

Skills

Organizational skills

Leadership

Communication

Education

College student (sophomore–senior)

Job description

Hospitality Intern for 2027 Season

Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train under our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while spending your summer in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town. Ideal candidates are available for five-to-six months through September. Complimentary housing is available on a first-come, first-served basis with preference given to those with a five-month or more commitment.

As a Hospitality Intern, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort while executing the following job duties:

• Learn to process guest check-ins, check-outs, room assignments and special requests.
• Develop refined customer service skills, both in-person on by phone.
• Acquire the ability to anticipate and respond to guest needs.
• Work with the Call Center/Front Desk team to establish and meet sales goals.
• Multi-task by speaking with customers while making online reservations in real time.
• Run and check daily reports using tee time and reservation software.
• Develop guest recovery skills to meet customer expectations graciously.
• Uphold opening and closing protocols and service standards.
• Participate in and contribute to weekly team meetings.

Requirements

• Currently enrolled as a sophomore, junior, or senior in a four-year college program
• Emphasis of study preferred to be focused on hospitality, resort, or restaurant management
• Strong organizational, leadership and communication skills
• Capable of a minimum 10-week commitment

Benefits

• Competitive salary and performance-based incentives.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.