Hospitality Growth & Retention Lead – SW Florida

OpenTable; Florida; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Work from almost anywhere up to 20days

SpringHealth therapy

Headspace subscription

Annual company-wide week off

Parental leave

Generous vacation

On-demand e-learnings

Travel discounts

Employee Resource Groups

Job summary

OpenTable, part of Booking Holdings, seeks an Account Manager to lead retention and revenue growth for SW Florida partners in a hybrid field role. You will build strategic relationships, deliver data-driven reviews, and drive adoption of premium marketing tools, collaborating across product and marketing teams.

The role requires 3+ years in account management within hospitality, residency in ETZ, and strong analytical and presentation skills. Domestic travel may be required.

Qualifications

• 3+ years of account management or related experience in hospitality.
• Residency in the Eastern Time Zone; SW Florida preferred.
• Ability to interpret P&L statements and business metrics.
• Proven consultative client management and communication skills.
• Experience presenting data-driven insights to executives.

Responsibilities

• Build and maintain strategic relationships with restaurant leadership to achieve retention and upsell targets.
• Conduct data-driven business reviews and executive meetings to deliver industry insights and optimize reservation flows.
• Serve as primary escalation point and coordinate with product and support teams to resolve issues and inform feature enhancements.
• Partner with marketing to design, execute, and evaluate custom marketing initiatives that drive participation.
• Maintain account records, interaction logs, and activity metrics in Salesforce to inform territory strategy.
• Educate operators on hospitality trends and economic drivers to empower data-informed decisions.

Skills

Account management

Customer success

Operational management

Data-driven analysis

Education

Bachelor's degree in Business Administration or Hospitality Management

Tools

Salesforce

Google Workspace

Apple OS

Job description

OpenTable, part of Booking Holdings, seeks an Account Manager to lead retention and revenue growth for SW Florida partners in a hybrid field role. You will build strategic relationships, deliver data-driven reviews, and drive adoption of premium marketing tools, collaborating across product and marketing teams.

The role requires 3+ years in account management within hospitality, residency in ETZ, and strong analytical and presentation skills. Domestic travel may be required.