Data-Driven Restaurant Growth & Retention Manager

OpenTable; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Work from (almost) anywhere for up to

Mental health focus and wellbeing

Paid parental leave

Generous vacation and holidays

Travel discounts

Employee Resource Groups

Job summary

OpenTable is seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in SW Florida, within the Eastern Time Zone. This hybrid field-based role reports to the Manager of Account Management and acts as a trusted advisor in optimizing reservation workflows.

The ideal candidate will engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing

Qualifications

• 3+ years of account management, customer success, or operational management experience within restaurant or hospitality industry.
• Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport.
• Proven ability to interpret P&L statements and business metrics.

Responsibilities

• Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets.
• Conduct ongoing, data-driven business reviews and executive meetings to deliver insights and optimize reservation flows.
• Serve as the primary point of escalation for restaurant partners and collaborate with product and support teams to resolve issues.

Education

Bachelor's degree in Business Administration, Hospitality Management, or related field

Tools

Salesforce

Google Workspace

Apple operating systems

Job description

OpenTable is seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in SW Florida, within the Eastern Time Zone. This hybrid field-based role reports to the Manager of Account Management and acts as a trusted advisor in optimizing reservation workflows.

The ideal candidate will engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing