Hospitality General Manager | Operations & P&L Lead

Guest Services Inc; Cleveland (OH); On-site; USD 66,000 - 80,000; Full time

Job summary

Guest Services, Inc. is seeking a General Manager responsible for all aspects of unit operations, staff, food, beverage, equipment and property to meet financial goals and company initiatives.

You will foster a team environment that delivers exceptional customer service while directing the management team and ensuring high performance. The General Manager motivates the team, ensures accountability, and drives results to achieve unit success, while acting as the point of contact with clients and

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 3 years of related management experience.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor and profit; ensure budget compliance.
• Schedule, supervise, and participate in unit operations.
• Recruit, train, and lead unit management and staff.
• Maintain accounting records, reporting, and cash control.
• Manage P&L and overseeing catering planning.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment and sanitation standards.
• Communicate with clients and represent the company professionally.
• Maintain and enhance the company image with guests and vendors.

Skills

Customer service

Team leadership

Multi-tasking

Problem solving

Communication

Education

High School Diploma/GED

College degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Guest Services, Inc. is seeking a General Manager responsible for all aspects of unit operations, staff, food, beverage, equipment and property to meet financial goals and company initiatives.

You will foster a team environment that delivers exceptional customer service while directing the management team and ensuring high performance. The General Manager motivates the team, ensures accountability, and drives results to achieve unit success, while acting as the point of contact with clients and