Hospitality Operations Leader - P&L & Service Excellence

guestservices; Cleveland (OH); On-site; USD 62,000 - 83,000; Full time

Job summary

Guest Services, Inc. seeks a General Manager to oversee unit operations, staff, food & beverage, equipment and safety to meet financial goals and company initiatives.

The General Manager will lead the management team, drive exceptional customer service, forecast and control budgets, and maintain strong client relations while upholding Guest Services’ standards across client sites. This role requires a hands-on leader who can motivate teams, analyze performance, and ensure compliance with

Qualifications

• Requires high school diploma or GED; college degree preferred.
• Minimum 3 years of related management experience.
• Proficiency with MS Word, Excel, and Outlook.

Responsibilities

• Plan, develop, and direct daily operations; forecast sales, labor, and profit.
• Recruit, supervise, train, and direct staff.
• Maintain accounting records, daily reporting, and cash control; manage P&L.
• Oversee catering planning and oversight.
• Respond to customer inquiries and resolve complaints.
• Ensure safe facility environment and compliance with standards.

Skills

Staff management

Customer service

Team leadership

Budgeting & P&L

Forecasting & analytics

Communication

Problem-solving

Education

High School Diploma/GED

College degree preferred

Tools

MS Word

Excel

Outlook

Job description

Guest Services, Inc. seeks a General Manager to oversee unit operations, staff, food & beverage, equipment and safety to meet financial goals and company initiatives.

The General Manager will lead the management team, drive exceptional customer service, forecast and control budgets, and maintain strong client relations while upholding Guest Services’ standards across client sites. This role requires a hands-on leader who can motivate teams, analyze performance, and ensure compliance with