Hospitality General Manager: Guest Experience Leader

141 Hard Rock Cafe International (STP) Inc; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino in San Antonio seeks an experienced General Manager for the cafe. You will uphold brand standards, manage assets, and lead day-to-day operations to maximize profitability and guest satisfaction.

The role requires a strong leader with extensive hospitality experience and a background in HRM or Culinary disciplines. You will drive performance across teams and ensure alignment with Hard Rock’s core values.

Qualifications

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor’s Degree in HRM or Culinary preferred.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee cafe operations and asset management to meet brand standards.
• Drive year-over-year growth and ensure guest satisfaction across all service touchpoints.
• Lead cross-functional teams, set clear goals, and hold staff accountable for performance.

Skills

Leadership

Interpersonal skills

Communication

Multilingual abilities

Business acumen

Problem solving

Education

Bachelor’s Degree in HRM or Culinary

Job description

Seminole Hard Rock Hotel & Casino in San Antonio seeks an experienced General Manager for the cafe. You will uphold brand standards, manage assets, and lead day-to-day operations to maximize profitability and guest satisfaction.

The role requires a strong leader with extensive hospitality experience and a background in HRM or Culinary disciplines. You will drive performance across teams and ensure alignment with Hard Rock’s core values.