Hospitality General Manager - Growth & Bonus Potential

Hotel Equities; Buffalo (NY); Presencial; USD 140.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Cell Phone Allowance

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Descripción de la vacante

Hotel Equities in Buffalo, NY is seeking a General Manager to lead hotel operations, deliver exceptional guest service, and drive business results. You will oversee associates, set performance standards, and ensure compliance with brand and company policies.

The role calls for strategic thinking, strong financial acumen, and a track record of operational excellence in hospitality. It offers a competitive salary and a comprehensive benefits package, with opportunities for leadership development.

Formación

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Conocimientos

Leadership

Communication

Problem-solving

Organizational skills

Financial acumen

Analytical thinking

Flexible hours

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

PMS

Hotel reporting platforms

Microsoft Office

Department-specific systems

Descripción del empleo

Hotel Equities in Buffalo, NY is seeking a General Manager to lead hotel operations, deliver exceptional guest service, and drive business results. You will oversee associates, set performance standards, and ensure compliance with brand and company policies.

The role calls for strategic thinking, strong financial acumen, and a track record of operational excellence in hospitality. It offers a competitive salary and a comprehensive benefits package, with opportunities for leadership development.