Front Office Manager - Hilton Cleveland Downtown

Socket.dev; Cleveland (OH); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Financial security for your future

Job summary

Hilton Cleveland Downtown is seeking a Front Office Manager to lead the guest services team, oversee daily front office operations, and ensure a warm, welcoming guest experience across 600 rooms.

The role offers salaried base compensation of $57,000-$60,000 per year plus a share of upsell revenue; schedule flexibility across AM, MID, or PM shifts; and opportunities to develop the team and elevate service.

Qualifications

• A passion for spreading warmth of hospitality and guest satisfaction.
• Strong leadership and interpersonal skills.
• Commitment to integrity and high standards.
• Ability to manage front office operations and guest requests.
• Flexibility to work AM, MID, or PM shifts.

Responsibilities

• Manage daily front office operations including guest service and registration.
• Monitor and elevate service by tracking guest satisfaction and guiding improvements.
• Implement revenue initiatives by promoting hotel services and upselling.
• Provide training and updates to keep the team informed.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Inspire and develop the front office team through coaching.

Skills

Guest service leadership

Communication

Hospitality values

Integrity

Leadership

Teamwork

Ownership

Job description

Due to a recent internal promotion, Hilton Cleveland Downtown is seeking a Front Office Manager to join their incredible team! This is an exciting opportunity to take on a key role, oversee an exceptional guest service team, and help create a warm, welcoming, and memorable experience for every guest.

As the only Hilton Corporate-managed hotel in Cleveland, Hilton Cleveland Downtown offers an exciting and dynamic environment with 600 guest rooms and a strong focus on delivering outstanding hospitality. This is a fantastic opportunity for a hospitality leader looking to grow their career with Hilton!

Salaried Base Compensation: $57,000-$60,000 annually, plus the opportunity to earn a percentage of the team’s overall upsell revenue achieved

Schedule: This position requires scheduling flexibility based on business needs, including availability to work AM, MID, or PM shifts.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aFront Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.