Front Office Experience Lead — Guest Delight

Hilton; Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Free meals during shifts

Free parking

Go Hilton travel program

Job summary

Hilton Des Moines Downtown is seeking an Assistant Front Office Manager to oversee daily front office operations and ensure every guest experiences exceptional hospitality.

The ideal candidate will have previous front office supervisory or management experience, flexible availability, and a strong commitment to guest service. Experience with Hilton systems is highly preferred. Evening shifts with weekend availability offer opportunities for career growth in a vibrant downtown hotel.

Qualifications

• Front office supervisory/management experience required.
• Flexible availability and strong guest service commitment.
• Experience with Hilton systems preferred.

Responsibilities

• Oversee daily front office operations, including guest service, registration, and room inventory.
• Monitor guest satisfaction and drive improvements to enhance the guest experience.
• Support revenue initiatives and upsell hotel services to increase occupancy.
• Provide regular training and updates on hotel offerings and local attractions.
• Ensure smooth VIP check-in/check-out and uphold service standards.

Skills

Front Office supervision

Team leadership

Hospitality industry experience

Hilton systems knowledge

Job description

Hilton Des Moines Downtown is seeking an Assistant Front Office Manager to oversee daily front office operations and ensure every guest experiences exceptional hospitality.

The ideal candidate will have previous front office supervisory or management experience, flexible availability, and a strong commitment to guest service. Experience with Hilton systems is highly preferred. Evening shifts with weekend availability offer opportunities for career growth in a vibrant downtown hotel.