Guest Experience Agent | Downtown Front Desk

Marriott-International; Cleveland (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Hotel discounts

Job summary

The Westin Cleveland Downtown, part of HEI Hotels and Resorts, is seeking a Front Desk Agent to welcome guests and support daily hotel operations. Join a vibrant team and help deliver Marriott-brand standards with a personal touch at this downtown landmark.

The role emphasizes outstanding service, effective communication, and the ability to handle reservations, payments, and guest inquiries across busy shifts. Competitive hourly pay reflects hospitality in downtown Cleveland.

Qualifications

• Experience in frontline guest service is preferred but not required.
• Ability to greet guests warmly and professionally.
• Strong communication and problem-solving skills required.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process using a computer system and verify guest details.
• Handle payments, verify credit cards, and balance a house bank as needed.
• Post charges to guest rooms and issue receipts.
• Answer phones promptly and relay messages to guests.
• Assist with check-out and resolve guest concerns or complaints.
• Maintain calm, professional demeanor during busy periods.

Skills

Customer service

Communication

Hospitality

Guest relations

Tools

Computer systems

Job description

The Westin Cleveland Downtown, part of HEI Hotels and Resorts, is seeking a Front Desk Agent to welcome guests and support daily hotel operations. Join a vibrant team and help deliver Marriott-brand standards with a personal touch at this downtown landmark.

The role emphasizes outstanding service, effective communication, and the ability to handle reservations, payments, and guest inquiries across busy shifts. Competitive hourly pay reflects hospitality in downtown Cleveland.