Hospitality Front Desk & Guest Concierge

Travel + Leisure Co.; Chicago (IL); Hybrid; USD 34.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Paid time off

Zusammenfassung

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort brands. The Universal Agent Ambassador greets guests in the lobby, manages lobby flow, and provides concierge services to enhance the guest experience.

This role includes checking guests in/out, handling requests, and guiding guests toward Wyndham Vacation Ownership presentation opportunities to earn a gift under local premiums.

Qualifikationen

• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Vacation ownership experience preferred.

Aufgaben

• Greet guests and manage lobby traffic to minimize wait times.
• Register guests and issue room keys; coordinate with sales presentations.
• Balance cash receipts and handle payments per SOP.
• Provide concierge services and local area information.
• Prescreen guests for Wyndham Vacation Ownership presentation.

Kenntnisse

Customer service

Interpersonal skills

Written and oral communication

Ausbildung

High School diploma or equivalent

Tools

Microsoft Programs

Jobbeschreibung

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort brands. The Universal Agent Ambassador greets guests in the lobby, manages lobby flow, and provides concierge services to enhance the guest experience.

This role includes checking guests in/out, handling requests, and guiding guests toward Wyndham Vacation Ownership presentation opportunities to earn a gift under local premiums.