Hospitality Front Desk & Conference Services Coordinator

Compass Group USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Flik Hospitality is seeking a Conference & Meeting Services Coordinator in New York. You will be the first point of contact for partners, executives, staff, visitors and VIPs at Freshfields, managing front desk operations and supporting the conference center.

You'll ensure a warm, welcoming atmosphere, handle visitor registrations, coordinate with multiple teams, and oversee day-to-day conferencing needs, including end-of-day walk-throughs and service follow-ups.

Qualifications

• Will share our Rapport Values and standards.
• Understand and apply the 7 Steps to Remarkable Service.
• Provide an authentic welcome and go the extra mile.
• Demonstrate creativity, process-driven mindset, and a can-do attitude.
• Thrives in a team yet can work independently.
• Excellent attention to detail and strong written/verbal communication.
• Outgoing personality and ability to build rapport with stakeholders.

Responsibilities

• Provide on-site front desk hospitality coverage Monday to Friday, 10:00 AM–7:00 PM.
• Greet, register, and assist visitors and VIPs per SOP.
• Monitor hospitality inbox and coordinate third-party requests (transportation, etc.).
• Conduct thorough walkthroughs of lobby, conference rooms, and focus rooms.
• Prepare passes, update trackers, and handle end-of-day reports.
• Coordinate with porter and internal teams for space and service needs.
• Maintain group communications for meetings and updates.

Skills

Guest relations

Front desk

Customer service

Communication skills

Organized

Teamwork

Job description

Compass Group USA's Flik Hospitality is seeking a Conference & Meeting Services Coordinator in New York. You will be the first point of contact for partners, executives, staff, visitors and VIPs at Freshfields, managing front desk operations and supporting the conference center.

You'll ensure a warm, welcoming atmosphere, handle visitor registrations, coordinate with multiple teams, and oversee day-to-day conferencing needs, including end-of-day walk-throughs and service follow-ups.