Reception & Meeting Coordinator - Hospitality Focus

Compass Group USA; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Flik Hospitality division is seeking a Receptionist & Meeting Coordinator to deliver excellent customer experiences, manage reception duties, and coordinate meetings and reservations in a fast-paced hospitality environment.

You will work with internal service teams to arrange room setups, catering, A/V needs, and event details, while maintaining accurate records and providing a welcoming, professional front-desk presence.

Qualifications

• Associate or Bachelor’s Degree in hospitality, communications, or another related field preferred
• Minimum two years of hospitality, conference services, customer service, or related experience.
• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Outstanding customer service skills with a commitment to creating positive client and guest experiences.
• Excellent verbal and written communication skills, including the ability to deliver customer-friendly communications.
• Comfortable presenting information and speaking in front of groups.
• Strong organizational, interpersonal, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, prioritize effectively, make sound decisions, and exercise good judgment.
• Adaptable and flexible with the ability to anticipate business needs, respond to changing priorities, and maintain a high level of customer support.
• Knowledge of hospitality and event industry trends and best practices.

Responsibilities

• Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.
• Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.
• Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.
• Serve as a subject matter expert for conference and meeting spaces, answering site‑specific questions and conducting facility tours as needed.
• Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.
• Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.
• Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.
• Communicate meeting & event details and requirements to Conference Services, Catering, Audio Visual, and other operational departments to ensure seamless event execution.
• Verify conference room setups, layouts, and audio-visual equipment meet client specifications and event requirements prior to arrival.
• Perform additional duties and special projects as assigned by management.

Skills

MS Office Suite

Customer Service

Communication Skills

Public Speaking

Organization

Independent Work

Adaptability

Hospitality knowledge

Education

Associate or Bachelor’s Degree in hospitality or related field

Job description

Compass Group USA's Flik Hospitality division is seeking a Receptionist & Meeting Coordinator to deliver excellent customer experiences, manage reception duties, and coordinate meetings and reservations in a fast-paced hospitality environment.

You will work with internal service teams to arrange room setups, catering, A/V needs, and event details, while maintaining accurate records and providing a welcoming, professional front-desk presence.