Conference & Events Planner — Lead Guest Services

Flik Hospitality Group; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement Plan

Life Insurance/ AD

Disability Insurance

Employee Assistance Program

Commuter Benefits

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group in New York is seeking a Conference Planner to lead guest services at our Conference Center, manage a team of coordinators and receptionists, and ensure top-tier service for meetings and events.

You will coordinate with Sales Training, space reservations, AV/Conference Services, and Food & Beverage to align on client needs, room setups and service delivery, while supporting the General Manager with operational analysis and quarterly reports.

Qualifications

• Bachelor’s degree preferred but not necessary if candidate has related conference services experience.
• Have a least two years hotel or conference center experience
• Abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Responsibilities

• Plans and communicates to all departments the expressed need of the customer
• Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments
• Acts as a liaison between the Conference Center and all customers
• Prepares all group service orders by using room reservation software
• Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests.
• Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback
• Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly
• Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system

Skills

Quantitative skills

Oral and written communication

Problem solving

Proactive mindset

Customer service

Excel

PowerPoint

Education

Bachelor’s degree

Tools

Room reservation software

Excel

PowerPoint

Job description

Flik Hospitality Group in New York is seeking a Conference Planner to lead guest services at our Conference Center, manage a team of coordinators and receptionists, and ensure top-tier service for meetings and events.

You will coordinate with Sales Training, space reservations, AV/Conference Services, and Food & Beverage to align on client needs, room setups and service delivery, while supporting the General Manager with operational analysis and quarterly reports.