Hospitality Front Desk Concierge

Highgate Hotels, LP; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer matching

Job summary

Highgate Hotels is seeking a Front Desk Agent at Hampton Inn Fort Wayne to provide attentive, courteous, and efficient service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires a High School diploma or equivalent, computer experience, and a background in guest services. Prior hotel experience is preferred. This position is full-time and on-site in Fort Wayne, IN.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.

Skills

Guest services

Communication skills

Customer service

Multitasking

Education

High School diploma

College coursework

Job description

Highgate Hotels is seeking a Front Desk Agent at Hampton Inn Fort Wayne to provide attentive, courteous, and efficient service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires a High School diploma or equivalent, computer experience, and a background in guest services. Prior hotel experience is preferred. This position is full-time and on-site in Fort Wayne, IN.