Guest Services Agent - Front Desk

Highgate; Louisville (KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

401(k)

Job summary

Highgate Hotels is seeking a Front Office Agent for the Hampton Inn Louisville Downtown. You will provide attentive guest service during check-in, stay, and checkout, with a focus on maximizing room revenue and occupancy.

The role requires a friendly, efficient approach, solid computer skills, and the ability to handle multiple tasks while following hotel policies and cash handling procedures.

Qualifications

• Experience in a hotel or related field preferred.
• Strong customer service orientation and friendly demeanor.
• Ability to communicate clearly with guests and team members.
• Proficient computer skills and cash handling experience.

Responsibilities

• Assist guests with check-in and check-out in a courteous, efficient manner.
• Answer inquiries regarding local information and services.
• Balance and prepare shift paperwork and conduct rate checks.
• Maintain knowledge of promotions, policies, and hotel procedures.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework helpful

Tools

Front Desk software

Job description

Highgate Hotels is seeking a Front Office Agent for the Hampton Inn Louisville Downtown. You will provide attentive guest service during check-in, stay, and checkout, with a focus on maximizing room revenue and occupancy.

The role requires a friendly, efficient approach, solid computer skills, and the ability to handle multiple tasks while following hotel policies and cash handling procedures.