Front Desk & Guest Experience Agent

Mcr-Hotels; Smyrna (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

MCR is seeking a Front Desk Agent for Home2 Smyrna in Smyrna, Tennessee. You will welcome guests, handle check-ins and check-outs, and respond to requests with warmth and efficiency.

The role emphasizes guest satisfaction, accuracy with rates, and timely communication. You will work a varied schedule, clock in/out properly, and collaborate with team to maintain a spotless, friendly hotel environment.

Weekly pay and benefits are provided after onboarding, reflecting MCR's commitment to its team.

Qualifications

• Experience in hospitality or service preferred.
• Can-do attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Handle pace and pressure in a busy hotel environment.
• Effective listening and conflict resolution skills.
• Strong communication and guest service orientation.
• Must be 18 years or older and able to work varied shifts.

Responsibilities

• Check-in/Check-out efficiency and guest satisfaction follow-up.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and note incoming mail as required per shift.

Skills

Guest service

Communication skills

Hospitality mindset

Teamwork

Adaptability

Positive attitude

Education

High school diploma or equivalent

Tools

POS systems

Guest management software

Job description

MCR is seeking a Front Desk Agent for Home2 Smyrna in Smyrna, Tennessee. You will welcome guests, handle check-ins and check-outs, and respond to requests with warmth and efficiency.

The role emphasizes guest satisfaction, accuracy with rates, and timely communication. You will work a varied schedule, clock in/out properly, and collaborate with team to maintain a spotless, friendly hotel environment.

Weekly pay and benefits are provided after onboarding, reflecting MCR's commitment to its team.