Front Desk Agent — Guest Experience Lead

mcrhotels.com; Austin (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

Residence Inn Austin-University Area is seeking a Front Desk Agent to greet guests at check-in and check-out, address requests, and ensure a warm, efficient arrival and departure experience.

The role emphasizes guest relations, room rate awareness, timely communication, and adherence to hotel standards. Candidates should be reliable, have good communication, and be able to work varied shifts.

Qualifications

• Experience in hospitality, service, or a related field preferred.
• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well in stressful, high‑pressure situations.
• Excellent listening and communication skills.

Responsibilities

• Check-in/Check-out efficiently and promptly; verify guest satisfaction after arrival.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and note incoming mail per daily shift checklist.

Skills

Can-Do Attitude

Communication Skills

Follow Guidelines

Work Under Pressure

Guest Needs Awareness

Job description

Residence Inn Austin-University Area is seeking a Front Desk Agent to greet guests at check-in and check-out, address requests, and ensure a warm, efficient arrival and departure experience.

The role emphasizes guest relations, room rate awareness, timely communication, and adherence to hotel standards. Candidates should be reliable, have good communication, and be able to work varied shifts.