Hospitality Facility & Technical Services Leader

Dave & Buster's Management Corporation, Inc.; Fayetteville (NC); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

401K matching

Free food

Free gameplay

Growth opportunities

Two brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking a Technical Services Manager/Facility Manager to provide leadership and oversee strategic initiatives, operating standards, and guest experience improvements in a fast-paced hospitality environment.

The role requires managing a team, maintaining all facility equipment, and driving proactive maintenance while delivering a memorable guest experience. Competitive salary, bonus opportunities, and comprehensive benefits are offered.

Qualifications

• 21+ years of age.
• 3+ years of relevant experience in building maintenance; knowledge of bowling/pinsetters is a plus.
• Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and repair, clean, and maintain facility machines and equipment.
• Ability to lead a team to create a memorable guest experience.
• True leadership capabilities.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.
• Ability to communicate effectively, both orally and in writing, regarding all job responsibilities.

Responsibilities

• Developing and leading a team of 3-6 hourly team members to exceed guest’s expectations.
• Maintaining, troubleshooting, and repairing all facility equipment.
• Performing all scheduled and maintenance duties and responding to trouble calls.
• Demonstrating proactive leadership by ensuring positive guest experiences and providing hands‑on training to technicians.

Skills

Team leadership

Facility maintenance

Communication skills

Tools

Bowling/pinsetter knowledge

Job description

Dave & Buster’s Inc./Main Event Entertainment is seeking a Technical Services Manager/Facility Manager to provide leadership and oversee strategic initiatives, operating standards, and guest experience improvements in a fast-paced hospitality environment.

The role requires managing a team, maintaining all facility equipment, and driving proactive maintenance while delivering a memorable guest experience. Competitive salary, bonus opportunities, and comprehensive benefits are offered.