Guest‑Experience Tech & Facilities Leader

Dave & Buster's Inc.; Fayetteville (AR); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑m

Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Grow your career

Job summary

Dave & Buster's Inc. in the United States seeks a Technical Services Manager/Facility Manager to lead maintenance and operations, ensuring guest satisfaction and brand standards across the venue.

You will supervise a team of 3–6 hourly technicians, maintain and repair facility equipment, and respond to trouble calls while upholding safety and quality. This role requires a hands-on leader who thrives in a fast-paced, guest-focused environment.

Qualifications

• 3+ years of relevant experience in building maintenance.
• Ability to move lane maintenance equipment (~250 lbs.).
• Ability to lead a team to create a memorable guest experience.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.
• Typical work week: Monday through Friday, 8 am to 6 pm, weekends and evenings as needed, and on call for emergencies during business hours.

Responsibilities

• Developing and leading a team of 3-6 hourly team members to exceed guest’s expectations.
• Maintaining, troubleshooting, and repairing all facility equipment.
• Performing all scheduled and maintenance duties and responding to trouble calls.
• Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians.

Job description

Dave & Buster's Inc. in the United States seeks a Technical Services Manager/Facility Manager to lead maintenance and operations, ensuring guest satisfaction and brand standards across the venue.

You will supervise a team of 3–6 hourly technicians, maintain and repair facility equipment, and respond to trouble calls while upholding safety and quality. This role requires a hands-on leader who thrives in a fast-paced, guest-focused environment.