Hospitality-Driven Store Ops Manager

Insomnia-Cookies; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Cellphone data plan stipend

Comprehensive benefits (medical, dent,

401K with match

Paid vacation & personal days

Paid sick leave

Cookie College training

Free cookies and swag

Job summary

Insomnia Cookies in Arlington, TX is seeking a Store Operations Manager (GM) to lead a hospitality‑driven team at our bakery. You’ll hire, coach, develop staff, uphold product quality, guest service, and store cleanliness, and drive sales through great execution.

The role offers strong training, mentorship, and rapid advancement, plus a competitive base with bonus, benefits including medical/dental/vision and a 401K, and perks like free cookies.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid‑to‑late shifts throughout the latter part of the week (Thu‑ Sun).
• Benevolent leadership style with a player‑coach mentality for day‑to‑day management.
• Innate sense of true hospitality and ability to deliver exceptional customer service.
• Solid technical acumen with restaurant/retail software; MS Outlook, Excel, MS Teams; experience with ATS.
• Familiarity with using commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part‑time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Inventory control

Staff development

ATS recruitment

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies in Arlington, TX is seeking a Store Operations Manager (GM) to lead a hospitality‑driven team at our bakery. You’ll hire, coach, develop staff, uphold product quality, guest service, and store cleanliness, and drive sales through great execution.

The role offers strong training, mentorship, and rapid advancement, plus a competitive base with bonus, benefits including medical/dental/vision and a 401K, and perks like free cookies.