Store Operations Manager (GM)

Insomnia Cookies; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base + monthly bonus compensation

Cellphone data plan stipend

Comprehensive benefits coverage (medical, dental, vision, pet insurance)

401K with contribution match

2 weeks paid vacation, paid sick leave

Enrollment in Cookie College learning/training platform

Free cookies and swag

Job summary

Insomnia Cookies is looking for a Store Operations Manager (General Manager) in Dallas. This role involves leading a hospitality-focused team, ensuring a stellar customer experience and managing business results.

The ideal candidate will have over 3 years of management experience in a restaurant or retail establishment and a strong commitment to team development and customer service. The position offers competitive compensation, comprehensive benefits, and growth opportunities.

Qualifications

• 3+ years of management experience in a restaurant or retail establishment.
• Ability to work 2-3 mid-to-late shifts (Thurs-Sun).
• Player-coach mindset in daily management.

Responsibilities

• Hire, coach, and develop part-time staff including Shift Leaders and Cookie Crew.
• Lead service components ensuring food quality and customer service.
• Manage and audit inventory to maintain controls.

Skills

Management leadership experience

Customer service

Technical acumen (restaurant business software)

Proficiency in MS Outlook, Excel, MS Teams

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (General Manager) in the Dallas market. We are seeking hospitality-focused leaders who are passionate about building great teams, delivering exceptional guest experiences, and driving business results.

This is an exciting opportunity to join a fun, entrepreneurial, and rapidly growing company that offers comprehensive training, strong mentorship, professional development, and clear advancement opportunities. If you're looking for a leadership role with achievable sales goals, career growth potential, and the chance to make a meaningful impact, we'd love to connect with you.

Comp & Sweet Position Perks

• a competitive base + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part‑time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in‑store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid‑to‑late shifts throughout the latter part of the week (Thurs‑Sun)
• Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus