Store Operations Manager (GM)

Insomniacookies; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base + monthly bonus

Phone stipend

Benefits package (medical, dental, vis

401K with match

Paid vacation

Wellness days

Sick leave

Cookie College

Free cookies

Swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) for our Fort Worth, TX store. You will lead a diverse team, ensure top-notch service, and drive sales while upholding cookie quality and store standards.

Ideal candidates bring 3+ years of management experience in retail/food service, a hospitality mindset, and strong proficiency with MS Office and store software. This role offers mentorship, training, and career growth in a fast-growing company.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail setting
• Availability to work 2-3 mid-to-late shifts Thu-Sun
• Benevolent leadership style with a player-coach mentality
• Innate hospitality and ability to deliver exceptional customer service
• Strong technical acumen with restaurant/retail software, MS Outlook, Excel, MS Teams; ATS experience
• Familiarity with commercial convection ovens is a plus

Responsibilities

• Hire, coach and develop a diverse part-time staff including Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components: food quality, customer service, staff friendliness, store cleanliness
• Foster a culture of excellence focused on cookie quality and sales performance
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops
• Create and drive in-store recognition programs and contests

Skills

Leadership

Staff development

Customer service

Hospitality

Communication

Tools

MS Outlook

Excel

MS Teams

ATS

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Fort Worth, TX store located at 1062 W Magnolia Avenue, Fort Worth, TX 76104. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• a competitive base + monthly bonus compensation package
• a $50.00 per month cellphone data plan stipend
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• free cookies, awesome swag and so much more

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
• Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens – a plus

About us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!