Hospitality-Driven Relationship Banker

Aumni; Milford (CT); On-site; USD 42,000 - 55,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker in a Chase Branch to deliver hospitality-driven service, leverage modern banking solutions, and help clients address financial needs. You will welcome walk-in clients, assist with in-branch and phone interactions, and connect customers to expert teams for specialized financing needs.

The role emphasizes client-first service, accuracy, and adherence to banking policies.

Qualifications

• Excellent communication skills in person and over the phone.
• Ability to tailor features and benefits of products/services to clients with differing needs.
• Ability to quickly resolve client issues with attention to detail.
• Willingness to work branch hours including weekends and some evenings.
• 1+ year of sales experience in Retail or Financial Services with proven success.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, and connect them to our team of experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Relationship building

Sales experience

Problem solving

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Relationship Banker in a Chase Branch to deliver hospitality-driven service, leverage modern banking solutions, and help clients address financial needs. You will welcome walk-in clients, assist with in-branch and phone interactions, and connect customers to expert teams for specialized financing needs.

The role emphasizes client-first service, accuracy, and adherence to banking policies.