Hospitality‑Driven Office Operations Lead

Serval; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Serval in New York City is seeking an Office Manager to own the operational backbone of our headquarters. You’ll ensure the workplace runs seamlessly — facilities, vendors, internal events, and employee experience — enabling the team to do their best work.

This hands-on role shapes how it feels to work at Serval, handling day-to-day logistics, coordinating cross-functionally with leadership, finance, and HR, and elevating the office to a high-performing environment.

Qualifications

• Exceptional organizational skills with high attention to detail.
• Clear, professional communication and a service-oriented mindset.
• Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously.
• Comfort working cross-functionally with leadership, finance, and HR stakeholders.
• Genuine hospitality mindset and focus on creating thoughtful experiences.
• Comfort owning logistics end-to-end in a highly accountable role.
• Enjoys making things run seamlessly behind the scenes.

Responsibilities

• Own end-to-end office operations, including facilities, supplies, equipment, and vendor management.
• Negotiate and manage vendor contracts, ensuring strong service standards and cost discipline.
• Ensure workplace health, safety, and security compliance.
• Help plan and execute internal events (all-hands, offsites, team gatherings).
• Maintain operational readiness of the office at all times.
• Serve as the primary point of contact for workplace-related needs.
• Be the first point of contact for all guests, ensuring a professional and welcoming office experience.
• Continuously improve systems and processes to reduce friction and elevate the employee experience.

Skills

Organizational skills

Communication

Independence

Cross-functional collaboration

Hospitality mindset

Logistics management

Job description

Serval in New York City is seeking an Office Manager to own the operational backbone of our headquarters. You’ll ensure the workplace runs seamlessly — facilities, vendors, internal events, and employee experience — enabling the team to do their best work.

This hands-on role shapes how it feels to work at Serval, handling day-to-day logistics, coordinating cross-functionally with leadership, finance, and HR, and elevating the office to a high-performing environment.