Hospitality-Driven Digital Banking Concierge

Capital One; Baton Rouge (LA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Day 1 benefits

Education assistance

401(k) matching up to 7.5%

Parental leave

Mental health support

Back-up care

Job summary

Capital One in Baton Rouge is seeking a Branch Ambassador to welcome customers, handle high-volume transactions, and guide clients through digital tools. You will blend hospitality with practical banking knowledge to create a human-centered experience.

This role emphasizes problem solving, adaptability, and relationship building in a fast-moving retail banking space, with benefits starting Day 1 and opportunities for growth within Capital One.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy (deposits, withdrawals, negotiable instruments).
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and maintain hospitality while supporting a high-volume operation.

Skills

Retail / Customer Service

Cash handling

Communication skills

Education

High School Diploma or Equivalent

Associate's degree

Tools

G-Suite

Job description

Capital One in Baton Rouge is seeking a Branch Ambassador to welcome customers, handle high-volume transactions, and guide clients through digital tools. You will blend hospitality with practical banking knowledge to create a human-centered experience.

This role emphasizes problem solving, adaptability, and relationship building in a fast-moving retail banking space, with benefits starting Day 1 and opportunities for growth within Capital One.