Digital Banking Concierge & Hospitality Lead

Capital One Group; Larose (LA); On-site; USD 25,000 - 33,000; Full time

Job summary

Capital One in Larose is seeking a Branch Ambassador to be the heartbeat of our banking space. You will guide customers through high-volume cash handling with precision while mentoring clients on mobile banking and digital tools.

You’ll listen for needs, connect customers with the right banking solutions, and maintain a warm, welcoming presence that treats every person as a neighbor in a community hub of digital innovation.

Qualifications

• Hospitality mindset and ability to make customers feel welcome
• Tech-savvy with comfort teaching others how to use digital tools
• Strong attention to detail and accuracy in processes
• Comfort working in a fluid, fast-moving environment
• Curiosity about the customer journey and ways to improve it

Responsibilities

• Execute high-volume cash transactions with accuracy and compliance
• Educate clients on mobile banking, remote deposit, and contactless payments
• Identify customer needs and pair them with digital banking tools or solutions
• Greet customers, ensure a warm, human-centric experience in a busy space

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Tools

Digital tools

Job description

Capital One in Larose is seeking a Branch Ambassador to be the heartbeat of our banking space. You will guide customers through high-volume cash handling with precision while mentoring clients on mobile banking and digital tools.

You’ll listen for needs, connect customers with the right banking solutions, and maintain a warm, welcoming presence that treats every person as a neighbor in a community hub of digital innovation.