Hospitality-Driven Banking Concierge

Capital One; Clarksville (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Education Assistance

401(k) matching 7.5%

Paid Parental Leave

Mental Health support

Job summary

Capital One is hiring a Branch Ambassador in Maryland to deliver hospitality-focused service while guiding customers through digital banking tools and solutions. You will balance accuracy in cash handling with a friendly, human-centric approach in a fast-paced branch environment.

Ideal candidates bring a high school diploma and 1+ year in retail or customer service, plus comfort with cash handling and tech tools. This full-time role offers benefits and opportunities for growth within Capital One.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: handle high-volume cash with 100% precision.
• The Digital Concierge: educate clients on mobile banking and digital tools.
• The First-Line Consultant: listen to needs and pair with banking solutions.
• The Hospitality Lead: greeting customers and keeping service warm and personal.

Skills

Hospitality

Tech-savvy

Attention to detail

Adaptability

Curiosity

Education

High School Diploma

Associate degree

Job description

Capital One is hiring a Branch Ambassador in Maryland to deliver hospitality-focused service while guiding customers through digital banking tools and solutions. You will balance accuracy in cash handling with a friendly, human-centric approach in a fast-paced branch environment.

Ideal candidates bring a high school diploma and 1+ year in retail or customer service, plus comfort with cash handling and tech tools. This full-time role offers benefits and opportunities for growth within Capital One.